Our staff all take client confidentiality and privacy seriously. Below is our Privacy statement and below that you can download copies of other information policies.
This privacy notice explains how RT Hair Ltd looks after personal information you give us or that we learn by having you as a client and the choices you make about marketing communications you agree we may send you. This notice explains how we do this and tells you about your privacy rights and how the law protects you.
We collect information about you when you book an appointment for a service or treatment, visit the salon for a service or treatment, buy a product or apply for a job, whether contact is online, on paper, by email or over the phone.
The information you give us may include your name, address, email address, phone number, relevant history which may suggest that a service or treatment should not go ahead or certain products should not be used (eg allergies, pregnancy, skin conditions), payment and transaction information, and CVs.
For clients under the age of 16, we will only keep and use their personal information with the consent of a parent, carer or guardian.
We have rigorous data protection and security policies in place with all our suppliers.
We share information with our onsite Beauticians.
We will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law.
We would like to occasionally send you information about products and services which may be of interest to you. We will ask for your consent to receive marketing information.
If you have consented to r/eceiving marketing, you may opt out at a later date.
If you no longer wish to be contacted for marketing purposes, please contact our receptionist.
The information we collect about employees, the purposes it is used for and who it will be shared with is set out in our employment contracts and employee handbook.
Unless you request otherwise, we will keep your information to contact you for no more than 2 years from your last visit to the salon.
After 2 years we will delete all your personal information, except for your name, relevant client history (eg allergy test records which we keep for 4 years) and financial transactions (which we are obliged to keep for 6 years).
Information about unsuccessful job applicants will be deleted after four months unless they request otherwise.
Download a copy of our Data Retention policy here
Your information is stored within the European Economic Area on secure servers provided by Salongenius. Any payment transactions are encrypted. Sending information via the internet is not completely secure, although we will do our best to protect your information and prevent unauthorised access.
You have the right to request a copy of the personal information that we hold about you. This will normally be free, unless we consider the request to be unfounded or excessive, in which case we may charge a fee to cover our administration costs. If you would like a copy of some or all of your personal information, please contact our receptionist. We want to make sure that your personal information is accurate and up-to-date. You may ask us to correct or remove information you think is inaccurate. You have the right to ask us to object to our use of your personal information, or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it.
Our website includes links to other websites. This privacy notice only applies to this website so when you link to other websites you should read their own privacy notices.
We keep our privacy notice under regular review and we will place any updates on this webpage. This privacy notice was last updated on 25th May 2018.
You also have the right to complain to the Information Commissioner’s Office. Find out on their website how to report a concern: www.ico.org.uk/concerns/handling